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Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we

DESCRIPTION:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

FOUNDED: 1995
EMPLOYEES: 1001-5000
Mira Awards
MIRA AWARDS:
  • Tech Company of the Year (2014 )
  • Tech Company of the Year (2013 )
  • Trailblazer in Technology Award - Don Brown (2013 )
WEBSITE http://www.genesys.com
EMAIL todd.pedersen@genesys.com
PHONE 650-466-1100
ADDRESS 7601 Interactive Way Indianapolis, IN 46278 GET DIRECTIONS

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Genesys News

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Genesys to bring augmented reality to contact centers as part of ‘tech disruption’

Imagine you work in a contact center where your supervisor strolls the floor with an electronic tablet outstretched in her arms, like some hi-tech sleep walker. Uncannily, she appears over your shoulder every time you encounter an especially difficult customer. With her help you resolve the problem. Meet Simon Wright’s vision for how virtual and

VIDEO: Genesys President Tom Eggemeier talks Indy, tech talent and the future

Genesys completed its acquisition of homegrown competitor Interactive Intelligence in December, and the global customer experience software leader showed its appreciation for the community by bringing its signature international user conference to Indianapolis in May — CX17. Among the big news coming out of the four-day, jam-packed event, Genesys announced G-NINE, an innovation framework for the company’s leading omnichannel

Liquid expectations and microservices drive culture of innovation at Interactive Intelligence

Interactive Intelligence founder Don Brown is unassuming and fairly soft-spoken for an entrepreneur, except when you get him talking about technology — particularly those innovations developed by the company he founded that recently entered into a merger agreement to be acquired by Genesys for $1.4 billion. He often refers to the company’s customer engagement solutions as