Former Facebook spokeswoman and director of market development Randi Zuckerberg will deliver a keynote luncheon address and spend an additional 45 minutes taking questions from attendees.

Michael Stelzner, an entrepreneur, author of the book Launch and founder of SocialMediaExaminer.com – one of the world's largest business blogs – is scheduled to deliver the opening keynote.

Jody Thompson, the founder of CultureRx and co-creator of the "Results-Only Work Environment" (ROWE) will deliver an afternoon keynote. Her first book, Why Work Sucks and How to Fix It was named "The Year’s Best Book on Work-Life Balance" by Business Week.

Peter Ashkin, known for his leadership roles at some of the world’s biggest and most visible companies including AOL, Toshiba and Apple, will be interviewed live on stage and take audience questions during a special "Inside the Innovator’s Studio" segment.

Dr. Don Brown, the closing keynote speaker, will share his vision for "The Future of Customer Service" and give a sneak peek into the latest Interactive Intelligence technology designed to change the model for customer service.